Improve your business’ reputation on review sites with Sensu Insight
A look at how Sensu can help manage your online reputation on review sites
Online review sites have become a critical part of modern-day consumer decision-making. Whether it’s Yelp, TripAdvisor, Google Reviews, people are using review sites to make informed choices about where to spend their money.
However, with this increased importance comes an increased risk. Brands and businesses are more exposed than ever to negative reviews that can harm their reputation and bottom line.
At Sensu Insight, we understand the importance of managing your business’ reputation on review sites. Here’s a closer look at how our services can help.
Monitor your business’ online reputation in real-time
The key to managing your business’ reputation on review sites is to stay on top of what people are saying about you. That’s where Sensu Insight comes in. Our platform enables you to monitor your online reputation in real-time, giving you the ability to respond quickly to any negative reviews.
With Sensu Insight, you can track your reviews across multiple platforms and receive alerts when new reviews are posted. This allows you to stay on top of your online reputation and respond in a timely manner.
Respond to negative reviews professionally
One of the most important aspects of managing your business’s reputation on review sites is how you respond to negative reviews. Sensu Insight can help train your teams to respond to negative reviews in a professional and effective manner.
Our service provides you with pre-written response templates and ‘threat assessments’ that you can customise to address specific complaints and ensure issues are elevated when necessary. We offer best practices and guidelines to help you respond in a way that is empathetic and effective.
Improve your business’ overall reputation
At Sensu Insight, we know that managing your online reputation is about more than just responding to negative reviews. It’s also about proactively building a positive reputation. That’s why our platform includes tools to help you see wider trends and see which issues are emerging risks.
We can also place your performance within the wider context of your sector and competitors. Helping you see where you might have a competitive advantage that you can exploit through proactive communications and campaigns.
Contact us today to learn more about how we can help your business.